Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request a quote, submit an inquiry, request a consultation, or otherwise communicate with ACASTA Stone Design.

Depending on your interaction with our website, the information we collect may include:

• Your name
• Phone number
• Email address
• Company or organization name
• Property or project address
• Information about your stone or architectural project
• Information about the products or services you are interested in
• Project requirements, specifications, and preferences
• Information included in your inquiry or message
• Appointment or consultation information
• Photos, drawings, plans, specifications, or other files you voluntarily provide
• Payment or billing information where applicable
• Other information you voluntarily provide

The website's contact form requests your full name, email address, phone number, organization name, and project-related inquiry.

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by law.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of your visit, and information about how you interact with the website.

We may use cookies, tags, scripts, analytics tools, and similar technologies to operate, maintain, secure, and improve our website and understand how visitors use it.

You can adjust your browser settings to limit or disable cookies. However, disabling certain cookies may affect the functionality or performance of portions of the website.

How We Use Personal Information

ACASTA Stone Design may collect and use personal information for purposes including:

• Responding to inquiries and requests
• Providing information about our natural stone products and services
• Preparing quotes and estimates
• Understanding project requirements and specifications
• Providing material and design recommendations
• Assessing appropriate stone types, colours, finishes, dimensions, and applications
• Scheduling consultations, site visits, deliveries, or installations
• Communicating with customers, designers, architects, builders, distributors, and prospective customers
• Coordinating stone fabrication, supply, delivery, restoration, or installation services
• Reviewing photographs, plans, drawings, specifications, or other project information
• Processing payments where applicable
• Maintaining customer and business records
• Operating and improving our website
• Understanding website traffic and visitor behaviour
• Improving our services and customer experience
• Preventing fraud, misuse, or unauthorized access
• Protecting the security and integrity of our website and systems
• Complying with applicable laws and legal obligations
• Fulfilling other purposes for which the information was provided or for which consent has been obtained

ACASTA Stone Design offers natural stone products including limestone, marble, granite, and basalt, as well as custom stone fabrication and architectural stone services.

Consent

By providing personal information through our website, you consent to its collection, use, and disclosure for the purposes identified when the information is provided or for purposes reasonably related to those purposes.

Where required by applicable privacy legislation, we will obtain additional consent before using or disclosing personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information, subject to legal, contractual, or other reasonable limitations. Withdrawing consent may affect our ability to respond to an inquiry, prepare a quote, provide a consultation, coordinate a project, or provide requested products or services.

Disclosure of Personal Information

ACASTA Stone Design does not sell or rent personal information to third parties.

We may disclose personal information when reasonably necessary to operate our website, provide requested products or services, process inquiries, or conduct our business. This may include disclosure to:

• Employees and representatives who require the information to perform their duties
• Website hosting, technology, communications, analytics, and other service providers
• Payment processors where applicable
• Stone suppliers, manufacturers, distributors, fabricators, installers, delivery providers, or project partners where reasonably necessary to provide requested services
• Architects, designers, builders, contractors, or project managers involved in a project where reasonably necessary
• Professional advisors where reasonably necessary
• Government authorities, regulatory bodies, courts, or law enforcement where required or permitted by law
• Other organizations or individuals where you have provided consent or where disclosure is otherwise authorized or required by law

We take reasonable steps to ensure that third-party service providers only receive information reasonably necessary for the services they provide.

Online Forms, Quotes, and Project Information

If you submit an inquiry or request a quote through our website, the information you provide may be used to understand your project, determine appropriate materials or services, prepare an estimate, arrange a consultation, and communicate with you.

ACASTA Stone Design works with architects, designers, custom home builders, distributors, and project managers, and project information may include technical drawings, dimensions, specifications, material requirements, or other details necessary to develop and complete a stone project.

If you voluntarily provide photographs, architectural plans, drawings, specifications, measurements, or other project information, these materials may be reviewed by our team or appropriate project partners to understand the scope and requirements of the work.

Please only provide photographs, documents, and information that are reasonably necessary for your inquiry and avoid including unnecessary personal or sensitive information.

Natural Stone Products and Services

ACASTA Stone Design provides natural stone products and services for a variety of interior and exterior applications, including architectural façades, masonry, flooring, countertops, patios, steps, risers, wall applications, and custom architectural elements.

Information submitted through the website may therefore relate to a private residence, commercial property, development project, architectural project, construction project, or other property.

This information may be used to evaluate the project, recommend suitable materials and finishes, prepare estimates, coordinate fabrication or installation, and fulfil the requested work.

Website Analytics and Third-Party Services

Our website may use third-party services and technologies to support website functionality, process inquiries, understand website traffic, communicate with visitors, or improve our online presence.

Our website may also contain links to third-party websites, including stone suppliers, manufacturers, distributors, industry organizations, social media platforms, project partners, or other external resources.

Once you leave the ACASTA Stone Design website and access an external website or service, that website's privacy policy and terms may apply. ACASTA Stone Design is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the applicable privacy policy of any external website before providing personal information.

Protection of Personal Information

ACASTA Stone Design takes reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, respond to inquiries, prepare estimates, provide consultations, coordinate projects, provide products and services, maintain appropriate business records, resolve disputes, and satisfy applicable legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it in accordance with our applicable policies and legal obligations.

Accessing and Correcting Your Personal Information

You may have the right to request access to personal information ACASTA Stone Design holds about you and request that inaccurate or incomplete information be corrected, subject to applicable legal requirements and limitations.

If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before providing access to or making changes to personal information.

Privacy Questions and Complaints

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or have a concern about how your personal information has been handled, please contact us.

ACASTA Stone Design Inc.
300 & 310 Deerhide Crescent
North York, ON M9M 2Y6
Canada
Phone: 416-219-1400
Email: moc.ngisedatsaca%40ofni

We will review privacy inquiries and complaints and take reasonable steps to address concerns in accordance with applicable privacy legislation.

Changes to This Privacy Policy

ACASTA Stone Design may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or applicable privacy requirements.

When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or ACASTA Stone Design's website privacy practices, please contact:
ACASTA Stone Design Inc.300 & 310 Deerhide CrescentNorth York, ON M9M 2Y6CanadaPhone: 416-219-1400Email: moc.ngisedatsaca%40ofni